Our statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
RETURNS (refunds and exchanges)
If you are unhappy with your item, please let us know.
Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and unwashed in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Returns are only accepted online for products purchased directly from our online store, if you have purchased from a third-party retail partner then they need to arrange your return or exchange.
REFUND (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. No refund will be given for cost of delivery of goods.
There are certain situations where only partial refunds are granted (if applicable):
* clothing or other apparel products with obvious signs of use;
* Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
* Any item that is returned more than 30 days after delivery. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
PREPARING THE RETURN PARCEL
Pack the product(s) in their original packaging, and into a shipping box or padded envelope to protect the products during transit.
Please include in the package a note with the following information on it so that we can easily identify your return:
- Your Name
- Your Original invoice number
- Item you are returning
- Reason for return or exchange
SHIPPING THE PARCEL
Returns need to be sent to:
Po Box 15837 Emerald Hill
SALE ITEM (if applicable)
If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.
EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at email@example.com.
GIFTS / GIFT CARD
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
All gift cards are non-refundable.
RIGHT TO CANCEL
In addition to our Returns Policy, if you are a International customer you have the right to cancel your contract with us and receive a full refund within 14 calendar days from the day after the date we received your returned item, if you are an online, mail or telephone order customer. If the goods are delivered in several installments then it will be 14 calendar days from receipt of the last installment. To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the items. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.